A Harmonious Process ›
Our process works in harmony with patients’ human nature. Patients are far more likely to pay you when three simple enhancements are introduced in your collections phase:
1. Patients should always pay your hospital directly. Once motivated, patients prefer to pay the people who are healing them (rather than strangers). So we eliminate payment friction by always having patients pay you directly.
2. Allow payment plans. Demands for payment-in-full alienate patients who are in collections. Especially those on a fixed income. We follow any payment plan guidelines you set, because you know what‘s best for your community.
3. Combine each patient’s balances, so they have one amount owed. Patients find it’s easier to manage and keep payment arrangements on a single balance.
Crystal Clear Reporting ›
As a National firm, we provide you live access to complete reporting; from a macro level, down to exact details of individual accounts. Administration can run revenue reports en masse or by category, including: partial payments, full payments, arrangements made, recovered payer reimbursements, adjustments off, and Medicare and Medicaid bad debt reimbursements. You can also run reports by patient, department, time frame, status, disposition, or by a cross-section.
You staff has online access to run reports and see payment histories and status, and to itemize accounts. All available in our crystal clear online system.
You’ll also have access to see what letters we’ve sent and when, and when phone calls are made. You can even see our internal notes from phone conversations with patients. We provide you complete transparency and accountability, with unparalleled tracking and revenue reporting.
Heal Patient Relations ›
We act as an extension of your staff, counseling with your patients to help them make payment or arrangements. And we always instruct patients to pay your hospital directly.
Our counselors are salaried employees. This eliminates stress associated with contingency (commission-type) agencies — stress which is often translated to patients. Patients are under enough pressure as it is. So our counselors work with patients, helping them understand their bill and to make arrangements in order to avoid being credit reported.
Having patients pay your hospital directly, allowing payment plans, and combining amounts owed, nearly eliminates patient complaints from collections and improves patient relations. As one hospital CFO said, “You’ve single-handedly improved our public relations.”
Recover More Revenue · Discover Missed Payer Reimbursements · Fully Document Collections For Medicare Bad Debt
You have two options when working with our harmonious process. Patients can call our counselors (who work as an extension of your staff) when working out arrangements or getting answers to questions. Or you can have members of your staff receive calls from patients. Whichever is best for you.
If you prefer to have patients work with your staff, we provide your staff full access to our database to see current status, payment histories, and itemization of billing codes submitted, when patients call in or have questions.
We're a National firm with over 32 years experience, so when we receive your patients' calls, special steps are taken to give our service that ‘local feel’. For instance, we can assign specific counselors who work exclusively with your patients who call in. All our phone calls to patients reflect a local area code on your patients’ Caller ID. Our letters give patients your address to mail-in payments. And our counselors are available until 9:00pm (your local time) weekdays and until 3:00pm (local time) on Saturdays in order to answer your patients‘ questions and to help them arrange payment.
Click here to see our process timeline, or to print a brochure, or Welcoming Package. Click here for our Healthcare articles or here to see our Point of Service Collections tutorial presented at the 2017 CARHC Annual Conference. Call us at (800) 441 - 6005 x3 with any questions you may have.